1. Provide the fare that is lowest available
You can expect the fare that is lowest available to you for the date, trip, and course of solution you request through our web site (koreanair Open in brand brand new screen ), on our phone booking system, at airport admission counters, as well as solution workplaces within the town. Upon demand, our representatives will determine alternate itineraries if your travel routine is versatile.
2. Inform consumers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever an alteration in the status of a trip does occur (in other words., a wait of thirty minutes or maybe more when you look at the planned procedure of the trip, a termination of the trip, or perhaps a diversion), we’re going to immediately offer details about the alteration within half an hour directly after we become alert to such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We’re going to make info on such changes available via our toll-free phone number (1-800-438-5000), via our U.S. internet site, koreanair Open in brand brand new screen (into the Flight Status Menu), during the gate area ( for the trip at a U.S. airport), and via any trip status registration solution we offer that delivers notification to passengers (into the degree we offer such solution). We provide, through our gate agents and flight teams, prompt updates regarding the status and results in of delayed, terminated, or flights that are diverted. We now have set up flight monitoring technology that may enhance our power to monitor delays and diversions; in addition can help us relay information more totally. We will contact you about cancellations if the occasion is manufactured proven to us utilizing the email address in your booking.
3. Deliver luggage on time
It really is our intention to supply your luggage on time. But, in case this doesn’t happen, we will attempt to get back your misplaced luggage in 24 hours or less. Alert a Korean Air worker during the airport if you fail to find your luggage. To test the progress of one’s case search, phone the office that is regional you made your report or head to during the airport menu on our website. We shall make an effort to contact owners of unclaimed luggage whenever title and target or perhaps a cell phone number can be acquired. We utilize scanning technology to determine the positioning of all of the unclaimed luggage which assists us to quickly reunite you together with your home. Bags which are unclaimed after seven days are provided for our headquarters in Incheon, where continued efforts are designed to find case owners.
4. Penalty will never be applied as long as you cancel booking and demand refund inside a specific duration after purchase.
For a booking this is certainly scheduled and ticketed through Korean Air ticketing office, Korean Air provider center (800-438-5000), or Korean Air website (koreanair Open in new screen ) 1 week or maybe more ahead of the very first departure date of the itinerary, you may be given a reimbursement for the solution without penalty if you cancel the booking and ask for the reimbursement within twenty four hours of purchase.
5. Offer prompt admission refunds
We shall issue refunds for qualified domestic and worldwide seats within seven company times for charge card purchase, and twenty company times for acquisitions produced by money or check. Demands for refunds can be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel agent. All about this service are obtainable on our internet site into the customer care menu.
6. Precisely accommodate people with disabilities as well as other unique requirements, including tarmac delays
- Passengers with Disabilities and Other needs that are special
Accommodating the unique requirements of people with disabilities is a priority for Korean Air. A variety of special services upon request, we offer such passengers
- Transportation to, from, and between gates, either by wheelchair or, in a number of locations, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air air air plane, assist with people with artistic, auditory, intellectual, or flexibility impairments.
To guarantee the good quality among these solutions and security of consumer liberties, we designate Complaint Resolution Officials (CROs) in every airports who will be accountable for ensuring services supplied to the clients with disabilities are correctly implemented.
We offer unaccompanied passenger service for the kids many years 5 through 11 who can be traveling alone. The exact same solution can be provided to kiddies many years 12 through 16 that will be traveling alone. (charges submit an application for unaccompanied small solution.) Info on this ongoing solution is found on our internet site when you look at the Travel provider menu.
7. Meet clients‘ important needs during long tarmac delays
We’ll offer information about the status of a journey if you have a delay that is extreme you’ve got boarded or following the air air plane has landed. If security and safety conditions enable, we will also allow for your important requirements such as for example meals, portable water, operable lavatory facilities, and use of hospital treatment. To get more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly into the full instance of oversales
Periodically, we possibly may never be in a position to offer you a chair on a certain journey also if you possess a ticket and always check in on time. This will be called an oversale, also it does occur in the event that quantity of clients who register (willing to board) exceeds the amount of available seats.
In the event that you voluntarily provide your seat up, we offer settlement and transport on an alternative trip. A notice which describes the obligations together with settlement in a quantity decided by Korean Air is going to be directed at you. We also provide compensation and transportation on an alternate flight if you are involuntarily denied boarding. A notice which describes the responsibilities while the settlement in a sum decided by Korean Air will likely be fond of you.
The policies and procedures we follow be certain to get reasonable and constant therapy if such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We are going to give you your travel itinerary and complete information regarding policies and procedures that affect your travel:
Offer flyer that is frequent
Essential guidelines, limitations, and redemption information can be found on our site in Skypass menu. In addition, they have been supplied upon enrollment and offered in change notices fond of Skypass users.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be obtained on our web site in About Us menu. In addition, you are able to search for the information through our booking and airport agents.
Offer crucial terms cancellation that is including
Information terms that are concerning conditions is available on our web site with regards to utilize and General conditions of carriage menus.
10. Inform customers in a prompt types of changes in itineraries
We are going to alert in a prompt method of modifications on the journey if you have an alteration so as to not ever impact your itineraries. We will contact you concerning the aircraft or the routine modifications once the occasion is well known, utilizing the contact information you provide us in your booking
11. Ensure responsiveness to consumer complaints
We shall acknowledge receipt of written customer complaints within thirty days of receipt and can deliver a response that is substantive 60 times of receiving the complaint. Please deliver us your remark or grievance towards the address that is following.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- E mail us start in new screen on our web site
12. Offer services to mitigate passenger inconveniences caused by cancellations and misconnections
In cases where a cancellation occurs, we will try to contact you using the email address you provide in your booking to be able to relieve any inconvenience you could experience. In addition, we work to verify you regarding the flight that is next run that features seats obtainable in the exact same course of solution whenever rebooking is important. We offer resort rooms at Korean Air contracted facilities, according to accessibility, if you’re necessary to stay immediately while from your destination or home as a result of a wait, misconnection, or termination within Korean Air’s control.